Today, most adults in America carry a cell phone. If they don’t, they probably have a landline phone at home. Although millions of people go online each year and take advantage of our convenient ...

Customer service is one of the most important parts of running a business. Even if you sell the best and most affordable product or service in your industry, there are going to be questions that arise ...

A few weeks ago we put forth the conjecture that 800-number access – especially in the context of conference calls – was becoming a non-issue. In at least half of our phone briefings, we’re given a ...

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

If you hear female moaning next time you dial an 1-800 number, you can thank PrimeTel Communications: For years, teenagers across the U.S. could call a toll-free hotline if they had embarrassing ...

Uber is giving people the ability to order Eats deliveries without having to use the app. Its experimental 1-833-USE-UBER number can now also take Eats orders in order to serve more people who have to ...

A milestone of sorts is passing this year in the telephone industry. It was 25 years ago that American Telephone & Telegraph Co. devised the toll-free 800 number, originally intended only to spare the ...