Amazon’s quick checkouts and speedy Prime shipping have helped cement its status as one of the most popular online retailers in Canada. However, its return process left a little to be desired.

Customers in select markets can return items weighing 1 to 15 pounds through doorstep return pickup handled by USPS.

Pickups from the Postal Service have been available for some customers since this summer, per the e-commerce giant.

Consumer Protection BC has ordered Amazon Canada to refund a customer and pay a $10,000 penalty after ruling the company ...

PLEASANT HILL, Calif. — Outstretched arms laden with packages, they stagger in from the parking lot and wander the aisles, searching for the returns counter. At Staples, Kohl’s and the UPS Store, they ...

We’ve all had a “what I ordered vs. what I got” moment when shopping online and had to initiate the dreaded return process. Fortunately, this new trend in online shopping returns is making the process ...