HOUSTON — A class-action lawsuit filed in federal court accuses Amazon of breaching its own refund policies, and KHOU 11 viewers say they’re experiencing the same thing. Since our original report on ...

Kiki (@just_ask_kiki), who previously sold phone cases through the site, said she empathizes with customers’ frustrations. Still, she said she understood Amazon’s latest policies because she, too, was ...

Customers in select markets can return items weighing 1 to 15 pounds through doorstep return pickup handled by USPS.

Amazon has issued an untold number of refunds for purchases made years ago – even as far back as 2018. Amazon said the refunds are in response to an "internal review." A class-action lawsuit over ...

WASHINGTON — A class-action lawsuit alleges online retail giant Amazon has been reversing instant refunds after products are properly returned. The lawsuit, filed in September 2023 by a group of ...

If you order something from Amazon and don't want it, the return process is pretty clear: Just get a return label and send that thing right back. But for Amazon Fresh, the online giant's ...

(NEXSTAR) — Suddenly received a refund from Amazon, even though you haven’t returned anything in a while? You’re not alone. Several Amazon customers said they recently received refunds for purchases ...

[Stay on top of transportation news: Get TTNews in your inbox.] Amazon.com Inc. customers are suddenly getting refunds for products they purchased and returned as far back as 2018, along with ...