BERLIN - Thieves used the quiet Christmas period to drill their way into the vault of a German retail bank and make off with at least 10 million euros' worth of money and valuables from customers' ...

Police say five banking machines were vandalised and a 21-year-old man was injured when he tried to stop the suspect.

I recently came across a couple of tip lists for how to deal with angry customers. I found them interesting, because all too often -- confession time -- I find I am that angry customer. When companies ...