Apple is internally testing a new ChatGPT-like generative AI tool that will enable employees to offer faster technical support going forward. Apple recently launched a pilot program that provides ...

In the coming weeks, Apple will be making significant enhancements and changes to its AppleCare support service, according to sources. Planned to go live as soon as Monday, August 12th is 24 hours a ...

Over the weekend, I got an e-mail from an AppleCare support rep, who was responding to my recent reports of Mac malware being found in the wild. At least one prominent voice in the Mac community ...

You can further protect your phone from the Settings app up to 60 days after you buy it This article will explain how to add ...

Most Apple products come with a one-year limited warranty that covers hardware failures and manufacturing defects, and up to 90 days of complimentary technical support. To extend your coverage further ...

Think recent reports that Mac malware is a very real threat are just another example of security researchers crying wolf? Think again. An AppleCare support representative says that not only are call ...

I do desktop support for a Midwestern university, and among my areas is our desktop-publishing department. They've got a newish Core i5-powered 21.5" iMac. Since around April or so it's been ...

RALEIGH, N.C. (WTVD) -- An elementary teacher is out $5,000 all over a laptop fix. This teacher thought she was dealing with AppleCare, instead it was scammers convincing her to just keep handing over ...

Extended warranties get a bad reputation for a good reason, since lots of them are ripoffs. They cost too much money for coverage that's either limited, or just not useful for the amount of time the ...

Apple’s comprehensive offering for enterprise has yet to launch officially, at least via formal announcement from Apple and IBM, but a new website detailing AppleCare for Enterprise suggests it may ...