The people who nail every call have simply developed a few consistent habits that transform ordinary conversations into ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Imagine in the near future, you call a customer service number for a cruise line and are ...

On Monday, Apple released new software that will enrich the lives of iPhone-donning journalists everywhere—and anyone who needs to make sure they get the exact details of a conversation right: a built ...