Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A contact center is every customer’s first call for answers ...

COLUMBUS, Ohio--(BUSINESS WIRE)--Astute is announcing the release of Email Virtual Assistant, or EVA, a new automated customer service tool that processes inbound emails and writes highly accurate ...

To best leverage your customer relationship management (CRM) system, you'll need to understand the features commonly found across CRM software. Most platforms include some sort of customer contact ...

Customer Support and the entire Relationship Management has become the top priority for every customer focused financial services organisation. Companies have identified that increased competition in ...

With all the talk of social media and other new approaches for customer service, it’s easy to overlook the importance of that old-time communication medium, email. This week, KANA Software released a ...

Editor's Note: This article was updated on July 12, 2024 to include new data and information. Customer relationship management (CRM) platforms have been around since the '90s. Back then they were ...

PADUCAH, Ky.--(BUSINESS WIRE)--Today’s consumers expect more personalized business services, and financial institutions leveraging disconnected systems are finding themselves unable to offer seamless ...

Life insurance firm Colonial UK, has implemented a customer contact management and workflow solution from Dublin-based Phoenix Technology Group, in a EUR2.5 million deal. Phoenix's e2 solution was ...

Europe’s leading independent customer management services provider will deploy IRIS Clarity’s voice isolation software across its contact centre estate Ascensos is spearheading the movement towards ...

TAMPA, Fla., Sept. 18, 2006 (PRIMEZONE) -- Sykes Enterprises, Incorporated ("SYKES" or the "Company") (Nasdaq:SYKE), a global leader in providing outsourced customer contact management solutions and ...