Customer advocacy isn’t a thing that has remained constant – It’s a new concept. And sadly the advocate effect isn’t a phenomenon… yet! The advocate effect, where satisfied customers become vocal ...

NJ Transit’s riders have been without a customer advocate for the past for two years and seven months, longer than the time the first advocate worked in the position. Riders could finally get a voice ...

Customer advocacy is fundamentally very different from traditional marketing. Traditional ads focus on pushing messages to a broad audience through various channels like TV, radio, print, and digital ...

The status of passenger refunds for unused tickets, closed cars on crowded commuter trains, and addressing the accuracy and reliability bus, train and light rail arrival times on NJ Transits app are ...