We hate to break the news to you: Facebook does not staff a team of customer service representatives working the phone lines to help you with a likely niche and nuanced problem. Not being able to ...

When Linda’s Facebook account was hacked, she knew exactly what to do: she quickly reset her password, then logged in to assess the damage. Someone had used her account to create a fake business at a ...

TRACY, Calif. -- Facebook and Instagram users have long complained there is no way to get help when hackers take over their accounts. There is no phone number to call, and online help pages lead them ...

This transcript was prepared by a transcription service. This version may not be in its final form and may be updated. Zoe Thomas: This is your tech news briefing for Friday, June 10th. I'm Zoe Thomas ...

Are you frustrated with Facebook? You’re not alone. The massive site that has more than 1 billion users worldwide scored the lowest in customer satisfaction among social media sites according to a new ...

Here we dig deeper into Facebook's acquisition of Kustomer and what it means for omnichannel customer service solutions. Facebook’s reported $1 billion acquisition of digital customer service ...

Retailers have rushed to establish a presence on Facebook with their own Page, in the hopes of building a larger social following. When it comes to customer service, however, it turns out retailers ...

PORTLAND, Ore. (KOIN) — An Oregon couple got scammed out of a life-changing amount of money after attempting to call a customer service line for help logging back into Facebook. The victims, who asked ...