An IRS watchdog told Congress last year that the discarded metric is “misleading,” and "does not accurately reflect the experience of most taxpayers who call." ...
The IRS on Friday unveiled a new Taxpayer Experience Office as part of a long-term plan to improve customer service issues. The office will focus on "all aspects of taxpayer transactions," working ...
As the 2025 tax season kicks off on January 26, understanding the timeline for receiving your refund is crucial. Whether you file electronically or on paper, knowing the process can help you plan your ...