Lots of organizations are jumping on the bandwagon of ITIL hoping to improve the management and efficiency of their IT departments. Unfortunately, many are ill-prepared to deal with the challenges of ...

ITIL certifications are the same everywhere, making it a defined skill that reduces onboarding time when hiring and training a new IT service employee. “If you’re looking to bring people in to work ...

The Information Technology Infrastructure Library (ITIL) is a set of best practices for improving and aligning IT services to business needs. ITIL processes provide various key performance indicators ...