Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

Good customer service can drive billions in new revenue across industries. That’s according to a recently released report from Forrester titled Money on the Table: Proof that Customer Service Drives ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...