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Social Security says agents answer the toll-free phone line in 8 minutes, on average. Here’s why that’s misleading

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...
The Washington Post

Social Security pulls field office staff to answer overwhelmed phone line

The Social Security Administration is surging staff to its customer service phone operations in the latest effort to address a massive influx of calls that has overwhelmed its struggling 1-800 number.
WRAL

Social Security says agents answer the toll-free phone line in 8 minutes, on average. Here’s why that’s misleading

(CNN) — As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. (CNN) — As Social Security Commissioner ...