Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Join the Do Not Call Registry and rest easy. May 30, 2013 — -- If your phone rings incessantly during the dinner hour with offers of "free" cruises or low-interest credit cards, consider adding ...

Why settle for an ancient, analog PBX? The best voice over IP (VoIP) services we've tested deliver enterprise-grade phone system features for a small-business-friendly price.

A Michigan Senate committee heard testimony Wednesday on bills to crack down on spam calls and texts. Colin Jackson has more.

A Public Interest Research Group (PIRG) study finds that, rather than decreasing, robocall volumes increased 20% year over ...

A bipartisan bill updating Pennsylvania’s telemarketing laws is headed to the state House of Representatives following a ...

The telemarketing industry treated Steven Edelen pretty well for most of his career. He was a direct-marketing executive with a stable income and a long list of respectable clients. In the past few ...

WASHINGTON — Hold the phone! Consumers who thought they would get a reprieve from telemarketing calls starting next week may have to wait longer for some peace and quiet. A federal judge in Oklahoma ...