Raised on technology, millennials can't get enough of their phones. They use them to take pictures, rate restaurants, get directions and cash checks — everything, it seems, except talk. The reason: ...

Telephone Skills for Enhanced Customer Service is a course designed to enable participants to understand the importance of proper telephone technique. Topics include using voice skills for effective ...

If you grew up with a landline phone attached to the wall with a cord restricting you from walking very far, you’re probably pretty familiar with the basics of phone etiquette. But that’s not really a ...