Are you user friendly? What is it like for people to work with you? Sergei*, a partner in a personal services firm, was told by his managing partner that his colleagues found him “not user friendly.” ...

User experience is changing as AI improves design and research, leading to smoother, more engaging interactions that create trust and connection. Both user experience (UX) and artificial intelligence ...

The last few years have shown us the business impact of forsaking the trust element in user experience design. Back in 2017 when Hurricane Irma was approaching Florida, airlines were accused of ...

What is Human-Computer Interaction and User Experience? Whether we’re typing on a keyboard, swiping a smartphone, or asking a home speaker to play a favorite dance mix, we interact with computers and ...

Brands and businesses must balance optimizing their online presence through SEO with providing an excellent customer experience. This raises the question – can SEO redefine client experience, or does ...