Every industry is at a critical juncture in evaluating how to successfully continue business operations in a period of unprecedented disruption. We have received a number of inquiries from clients, in ...
Eltropy, a 9-year-old digital communications provider that primarily serves credit unions, is eager to raise its profile among community banks. To this end, the contact center vendor is bulking up ...
Many factors contribute to selecting the right outsourced vendor partner, but one of the most important considerations is employee attrition. Attrition is a real problem in contact centers — 40 to 100 ...
Dublin, Oct. 22, 2025 (GLOBE NEWSWIRE) -- The "2025-2026 Contact Center as a Service Product and Market Report" report has been added to ResearchAndMarkets.com's offering. The report delivers a ...
HARRISBURG, Pa. — The Pennsylvania Department of Health will end the contract with the contact tracing vendor involved in the data breach first exposed by Target 11 last month. Insight Global, a ...
B2B buyers generally do not contact vendors until they are very far along in their journey and they have finalized most of their requirements, according to recent research from 6sense. The report was ...
All purchases of goods and services should be made by department staff. Out-of-pocket purchases are strongly discouraged, except for restaurant meals and travel-related expenses. Please see the Travel ...
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