Amazon is probably the world leader when it comes to customer experience, but France is the birthplace of Louis-Ferdinand Céline, Gallimard, Amélie Poulain, Edith Piaf, Daniel Julien and Laurent ...
Every year since 2017, the SP2C, in partnership with EY, has published the barometer of the economic, social and territorial impacts of outsourced contact centres. The title of the 2024 edition was: ...
“They're great for cooking merguez sausages”. The key role of supervisors, the Chief People Officer and measuring the employee experience in the BPO industry. On the floor of Webhelp's call centre in ...
‘Last Friday, at a works council meeting, the management of Teleperformance France presented its social partners with a transformation and reorganisation plan for France, and proposed a voluntary ...
Car-sharing is all the rage, but it sometimes hides some strange practices that can drive customers mad when they want to cancel or get their deposit back. Abusive charges and unreachable customer ...
Unique, secret or memorable places that can't be booked on Airbnb, Booking or Le Collectionnist. These rooms, houses and places that can't be booked on Airbnb or Le Collectionnist. In Annecy, Avignon, ...
Seven2, formerly Apax Partners, has reportedly commissioned a French investment bank to sell its stake in Vocalcom, the star call centre software company, which has recovered well after a few ...
Carlos Tavares a adoré son Alfasud Sprint, fait un trou dans une Renault 4L, écrit un livre. Edité chez Plon. Passionnant, décapant. De la découverte de son Rosebud à sa vision de l’économie, des ...
Daniel Julien, the founder of Teleperformance, has realised one of his dreams: Teleperformance joined the CAC 40 on 20 June 2020. The company will leave the index on 22 September and be replaced by ...
In a recent edition of Cash Investigation, a manager from La Banque Postale (whose customer relations department is headed by Sandrine Beltran) reported that the bank was using AI to rate its ...
Le président de l’AFRC, Eric Dadian a annoncé par le biais d’un post hier sur Linkedin, le décès accidentel de Laurent Biojoux, une figure parmi les directeurs de la relation client. Il était à la ...
Numerous television programmes and magazine reports have made this one of their catchphrases: they've left everything behind, they've changed their lives, and so on and so forth. This is usually ...
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