Apple is internally testing a new ChatGPT-like generative AI tool that will enable employees to offer faster technical support going forward. Apple recently launched a pilot program that provides ...

Over the weekend, I got an e-mail from an AppleCare support rep, who was responding to my recent reports of Mac malware being found in the wild. At least one prominent voice in the Mac community ...

In the coming weeks, Apple will be making significant enhancements and changes to its AppleCare support service, according to sources. Planned to go live as soon as Monday, August 12th is 24 hours a ...

Most software released for Macs and iOS devices is designed for the general public – programs, utilities, games and Apple’s own website. But an important and growing industry exists behind the scenes ...

Think recent reports that Mac malware is a very real threat are just another example of security researchers crying wolf? Think again. An AppleCare support representative says that not only are call ...

Even in the relatively straightforward world of iOS, things do go wrong, especially when upgrading iOS versions. So it comes as little surprise that Apple is pushing its frontline AppleCare support to ...

I do desktop support for a Midwestern university, and among my areas is our desktop-publishing department. They've got a newish Core i5-powered 21.5" iMac. Since around April or so it's been ...

In a recent change to its Support website, Apple integrated an interactive and streamlined user experience with powerful features like live chat to bring the portal more in line with the company's ...

Just a few days after updating the terms of its AppleCare+ Protection Plan for iPhone, iPad, iPod and Apple Watch to cover batteries that retain less than 80% of their original capacity within the ...

Apple’s comprehensive offering for enterprise has yet to launch officially, at least via formal announcement from Apple and IBM, but a new website detailing AppleCare for Enterprise suggests it may ...