Facebook may be the most popular Web site in America, but its customer satisfaction score is in the dumps. In fact, Facebook’s customer satisfaction rating is below IRS e-file and in the same ballpark ...

We hate to break the news to you: Facebook does not staff a team of customer service representatives working the phone lines to help you with a likely niche and nuanced problem. Not being able to ...

If you ever found yourself in need of customer support for Facebook, how would you go about finding it? If you're like tens of thousands of other people, you might do a quick Google search to locate ...

Are you frustrated with Facebook? You’re not alone. The massive site that has more than 1 billion users worldwide scored the lowest in customer satisfaction among social media sites according to a new ...

When Linda’s Facebook account was hacked, she knew exactly what to do: she quickly reset her password, then logged in to assess the damage. Someone had used her account to create a fake business at a ...

Say you got kicked off Facebook and need to get back on — to talk to friends or run your small business. A Google search for "Facebook Customer Service" can lead to a surprise. A bad one. Imagine that ...

is a Senior Producer on Decoder. Previously, he reported on the technology and gaming industries for more than a decade. Facebook announced a wider availability of its new Customer Chat service today, ...

This transcript was prepared by a transcription service. This version may not be in its final form and may be updated. Zoe Thomas: This is your tech news briefing for Friday, June 10th. I'm Zoe Thomas ...

The world of social media marketing used to be so easy. Facebook pages, Twitter accounts, and other social media outlets were convenient tools to push content to interested audiences, who would then ...

Retailers have rushed to establish a presence on Facebook with their own Page, in the hopes of building a larger social following. When it comes to customer service, however, it turns out retailers ...

As you well know, I'm not a big fan of the frantic efforts of Facebook to treat its members like assets rather than like customers. The problem is that while it might be nice to attribute all their ...