Job seekers encounter AI long before they’re hired. Some companies use generative AI avatars to screen applicants and conduct ...

Sebastian Siemiatkowski says Klarna’s fastest risers aren’t traditional engineers — they’re business people who have learned ...

After years of depicting Klarna as an ... humans after the AI approach led to “lower quality.” An IBM survey reveals this is a common occurrence for AI use in business, where just 1 in 4 ...

Klarna, the AI-powered global payments ... on track to reach $1 million in revenue per employee.” AI is slashing costs across the business, most noticeable in customer service, where “costs ...

Klarna, the AI-powered global payments and commerce network, today announced its Q1 2025 results, unveiling consumer ...

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now ...

Moving too fast could backfire. After heavily touting its AI focus, Klarna, a Swedish fintech company, recently pulled back. AI helped the company lower vendor expenses, increase internal ...

Klarna CEO Sebastian Siemiatkowski said the company has managed to shrink its headcount by about 40%, in part due to investments in artificial intelligence and natural attrition in its workforce.