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After a long drive from Buffalo to Gananoque, Ontario, Adam Cole's hotel delivered some bad news for him: His reservation was "gone." "I had a confirmation from my travel agent," says Cole, director ...

Thanks to the web, making a reservation is just a few keystrokes away. We’ve all become our own travel agents and it isn’t so hard, right? Except for an all-too-common scenario. When you’re ready to ...

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