The Virgin Atlantic representative admitted to "multiple failures in customer service." Virgin Atlantic credited your points and added a flight voucher for the inconvenience.

FLORHAM PARK, N.J., Feb. 23, 2023-- Conduent Incorporated, a global technology-led business process solutions company, announced today that it has been chosen by Virgin Atlantic, the U.K. based ...

Virgin Atlantic and Lufthansa announced this week that passengers can now share the location of their AirTags with customer service teams to help find and retrieve their lost luggage.

Virgin Atlantic now lets you share your AirTag’s location with its customer service team to recover your lost luggage faster. The process is outlined on this support page and includes the ...