Ventrica's new research shows how brands can earn up to £500 more per customer, every year - contact centre white paper ...

What’s next for AI in the contact centre ? Moving beyond the low-hanging fruit and escaping proof-of-concept purgatory - ...

Multi-Channel Experiences - How Can the Contact Centre Improve Customer Retention? - Richard Hanscott, CEO at Esendex, ...

If you are currently working on transformation programmes within AI, if you are responsible for identifying improvements within the contact centre or if you are responsible for maintaining your ...

With consumer expectations on the rise and technology advancing at a rapid pace, experience leaders today are equipped to redefine engagement across every stage of the customer journey. As AI weaves ...

Infobip a MoneyGram Haas F1 Team redefine F1 fan experiences new digital fan experiences for America’s Formula 1 team contact ...

Serco has been awarded a contact centre outsource contract to provide BBC Audience Services for a minimum of five years.