In a move that could dampen the tech sector’s unbridled enthusiasm for low-cost outsourcing, Dell said it would stop routing some customer-support requests to call centers in India after customers ...

If you've ever gotten annoyed waiting for technical support to help you sort through your enterprise computing issues, you'll love Dell's latest offering. With SupportAssist, the company's new service ...

Tech-support scams, in which fraudsters pose as computer technicians who charge hefty fees to fix non-existent malware infections, have been a nuisance for years. A relatively new one targeting Dell ...

Computer maker Dell is asking for help in an ongoing probe into the source of customer information that appears to have somehow landed in the laps of fraudsters posing as Dell computer support ...

One of the reasons given for Michael Dell re-claiming the CEO mantle at Dell last week was the realization that customer service standards had slipped, and need to be restored. In our ZDNet ...

Dell Technologies will continue to innovate across its broad portfolio through to 2025, with three areas of focus that includes, artificial intelligence (AI) and the Dell Technologies AI factory, its ...

TORONTO – Fake tech support phone scams are nothing new to Jan Miller. The Victoria, B.C., resident has been receiving calls from scammers claiming to be with Microsoft for years. But this week the ...

When buying or selling used electronics like computers, it's not always just a matter of packing it up and shipping it off to the buyer and washing your hands of it or sitting around waiting for your ...