Today’s Closet Confessional is a special one. It all started five years ago when CC 270 was living in London and shared her ...

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now ...

After years of depicting Klarna as an AI-first company, the fintech’s CEO reversed himself, telling Bloomberg the company was once again recruiting humans after the AI approach led to “lower ...

Klarna, the AI-powered global payments and commerce network, announced its Q1 2025 results, unveiling consumer milestones, surging market traction, and exceptional returns from its AI strategy.

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Klarna and Duloingo have been some of the poster children for the “AI-first” workplace. Two years ago, Klarna CEO Sebastian Siemiatkowski announced he wanted his company to be the “favorite ...

Sebastian Siemiatkowski, Klarna co-founder and CEO, joins 'The Exchange' to discuss if the company plans on preparing for an IPO, how spending patterns have evolved, and much more. Here is how ...

The company’s full-time employee count dropped from over 5,500 at the end of 2022 to about 3,400 by December 2023 Swedish fintech firm Klarna has reduced its workforce by nearly 40 per cent over ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Since 2022, Klarna has streamlined its workforce by ~40% ...

Klarna's CEO explained in an interview that the company is currently conducting a test run with human customer advisors. Last year, the fintech company made headlines for allegedly not having ...

Klarna CEO Sebastian Siemiatkowski said the company has managed to shrink its headcount by about 40%, in part due to investments in artificial intelligence and natural attrition in its workforce ...