Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

U.S. consumers received just under 3.8 billion robocalls in October, according to the Robocall Index from YouMail, the ...

Despite the ongoing government shutdown, the Federal Communications Commission (FCC) held its regularly scheduled monthly open meeting on October ...

Abstract: This paper presents a study on bank telemarketing call outcome prediction. This work uses a publicly available dataset and machine learning techniques to predict if a client will subscribe a ...

Many families will find themselves displaced this Halloween weekend, as the ongoing government shutdown takes a cut to Supplemental Nutrition Assistance Program (SNAP) benefits ...

Dubai: The Central Bank of the United Arab Emirates (CBUAE) is preparing to issue a comprehensive regulatory framework ...

KANSAS CITY, Kan. — A Kansas federal court declined to certify a class of consumers suing a vapor lounge for collecting customers’ phone numbers and texting them with marketing campaigns. The vapor ...

TV and home video editor Ty Pendlebury joined CNET Australia in 2006, and moved to New York City to be a part of CNET in 2011. He tests, reviews and writes about the latest TVs and audio equipment.

After cutting cable, one of the first things you'll likely be searching for is a way to watch live sports. For NBA fans, there are plenty of options to catch games without a traditional cable plan, ...

A massive outage at Amazon's cloud computing service disrupted apps and websites around the world Monday, leaving customers and businesses feeling the effects. Amazon Web Services said the outage, ...

Amazon Web Services said the massive internet outage that originated in its cloud-computing data centers has largely been fixed, more than 13 hours after an initial shutdown hit businesses big and ...

Popular internet services, from streaming platforms to messaging services to banking, were offline for hours toda due to an outage in Amazon's crucial cloud network, spotlighting how dependent ...