Conduent CXM teams are managing rebookings and providing general customer support, which includes flight changes and cancellations. These are some of the most challenging issues for travelers, so ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, and Kantar today announced that their partnership with Virgin Atlantic has been awarded the ...

Virgin Atlantic launches a fully rebuilt mobile app, integrating AI concierge tools and loyalty features to compete with ...

The airline is training its cabin crew to create a more inclusive travel experience. Genna Martin/San Francisco Chronicle via Getty Images Virgin Atlantic is training its cabin crew to better ...

The COVID pandemic put a huge strain on Virgin Atlantic Airway’s customer service operation. All its communication channels were flooded, whether digital, telephony, social, or via the CRM system, and ...

New Virgin Atlantic app becomes a personal travel companion from booking to boarding Virgin Atlantic announces the launch of ...

Virgin Atlantic, the airline known for its stylish design, has today launched its first-ever lifestyle collection, featuring a range of fashionable clothing and vegan leather travel essentials, ...

Oliver Byers has been with Virgin Atlantic for over a decade and serves the company as its CFO. Virgin Atlantic first took to the skies in 1984 to shake things up, bringing a sparkle of red, a touch ...

Virgin Atlantic is using a suite of Adobe tools to create personalized services for passengers before, during and after their flights. Virgin Atlantic wants to get to know its passengers even better ...