A closer look at the UK-based long-haul carrier's premium experience.

Conduent CXM teams are managing rebookings and providing general customer support, which includes flight changes and cancellations. These are some of the most challenging issues for travelers, so ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, and Kantar today announced that their partnership with Virgin Atlantic has been awarded the ...

DENVER--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-powered experience orchestration, announced Virgin Atlantic as the Customer Experience (CX) Innovator winner for its enterprise category ...

The COVID pandemic put a huge strain on Virgin Atlantic Airway’s customer service operation. All its communication channels were flooded, whether digital, telephony, social, or via the CRM system, and ...

Oliver Byers has been with Virgin Atlantic for over a decade and serves the company as its CFO. Virgin Atlantic first took to the skies in 1984 to shake things up, bringing a sparkle of red, a touch ...

Virgin is a big user of Adobe tech in process areas of the business. The question now is how to tap into AI innovations in a commercially-beneficial manner. As an airline with just 45 planes, Virgin ...

Virgin Atlantic, the airline known for its stylish design, has today launched its first-ever lifestyle collection, featuring a range of fashionable clothing and vegan leather travel essentials, ...