Virgin Atlantic launches an AI-powered Concierge to personalise travel planning across flights and holidays, redefining the ...

Conduent CXM teams are managing rebookings and providing general customer support, which includes flight changes and cancellations. These are some of the most challenging issues for travelers, so ...

The launch of Concierge coincides with the upcoming introduction of the airline’s new mobile app, available from 2026. The ...

British Airways and Virgin Atlantic go head-to-head in the premium economy showdown. Which airline will come out on top?

Unlike British Airways, which offers first class on a significant portion of its long-distance flights, Virgin Atlantic's ...

The COVID pandemic put a huge strain on Virgin Atlantic Airway’s customer service operation. All its communication channels were flooded, whether digital, telephony, social, or via the CRM system, and ...

Virgin Atlantic, the airline known for its stylish design, has today launched its first-ever lifestyle collection, featuring a range of fashionable clothing and vegan leather travel essentials, ...

The two-stage brand showcase harnessed multiple Virgin Atlantic and Virgin Atlantic Holidays touchpoints across the traveller journey.

Oliver Byers has been with Virgin Atlantic for over a decade and serves the company as its CFO. Virgin Atlantic first took to the skies in 1984 to shake things up, bringing a sparkle of red, a touch ...

Airline deploys AI travel agent and it hasn't been a disaster Non-human travel agents are here. Virgin Atlantic earlier this month installed an AI travel agent on its website, calling the web-bound ...

We break down the differences between the Virgin Atlantic Flying Club and Virgin Red programs. Plus, learn how to link your accounts to take advantage of both.