Conduent CXM teams are managing rebookings and providing general customer support, which includes flight changes and cancellations. These are some of the most challenging issues for travelers, so ...

Virgin Atlantic customers will soon have access to a host of new upgrades, as the London-based airline is completely reimagining its premium experience on board its planes and in its lounges. First, ...

The MarketWatch News Department was not involved in the creation of this content. Recent award success cements strong partnership, lays foundations for program expansion beyond CX to incorporate brand ...

British Airways and Virgin Atlantic are the two largest long-haul carriers based in the UK, both offering premium business-class cabins focused on comfort, privacy, and elevated service. Travelers ...

British Airways aims to create an exceptionally high-yielding business-class cabin, with Club Suites as the centerpiece of ...

The COVID pandemic put a huge strain on Virgin Atlantic Airway’s customer service operation. All its communication channels were flooded, whether digital, telephony, social, or via the CRM system, and ...

Virgin Atlantic, the airline known for its stylish design, has today launched its first-ever lifestyle collection, featuring a range of fashionable clothing and vegan leather travel essentials, ...

Virgin Atlantic will invest in its fleet following the completion of a $745 million loan agreement based on its take-off and landing slots at Heathrow.

Fasten your tastebuds and prepare for take off, Virgin Atlantic is putting a spicy spin on a British tradition with the launch of a new fiesta-fuelled afternoon tea to celebrate its new route to ...

After a nine hour trip from Los Angeles to London's Heathrow Airport, there's only one way to wind down, as ET's Chris Jacobs discovered. Flying on Virgin Atlantic, Jacobs refreshed himself by ...

Virgin Atlantic’s ongoing phase-out of its Airbus A330-300s in favor of the newer A330-900neo has been progressing steadily, with minimal technical disruption reported during the integration process.