The two-stage brand showcase harnessed multiple Virgin Atlantic and Virgin Atlantic Holidays touchpoints across the traveller journey.

Virgin Atlantic introduces an AI-powered Concierge built with OpenAI, redefining travel assistance through voice interaction ...

British Airways and Virgin Atlantic go head-to-head in the premium economy showdown. Which airline will come out on top?

Virgin Atlantic earlier this month installed an AI travel agent on its website, calling the web-bound chatbot "the future of ...

Conduent CXM teams are managing rebookings and providing general customer support, which includes flight changes and cancellations. These are some of the most challenging issues for travelers, so ...

Virgin Atlantic have launched a new AI Chatbot Assistant called 'Concierge', who can help guide passengers through the booking process.

Powered by OpenAI and built in partnership with Tomoro​ teams​, Virgin Atlantic’s digital Concierge combines the warmth and personality of Virgin Atlantic with cutting-edge AI technology. Whether ...

Virgin Atlantic, the airline known for its stylish design, has today launched its first-ever lifestyle collection, featuring a range of fashionable clothing and vegan leather travel essentials, ...

The MarketWatch News Department was not involved in the creation of this content. Recent award success cements strong partnership, lays foundations for program expansion beyond CX to incorporate brand ...

The COVID pandemic put a huge strain on Virgin Atlantic Airway’s customer service operation. All its communication channels were flooded, whether digital, telephony, social, or via the CRM system, and ...