Walmart promised a refund, but then reneged on the offer. Instead of $1,297, the retail giant sent a $10 coupon. C Rescue ...

Cruise passengers John Harrison and his family recently learned a harsh lesson about Enhanced ID and got denied boarding in ...

Fraudulent repair bills aren’t just sent to customers of traditional rental car companies. Heidi Schiller found this out recently after a 24-hour car-sharing experience with Turo. Her vehicle host, ...

Fraudulent repair bills aren’t just sent to customers of traditional rental car companies. Heidi Schiller found this out recently after a 24-hour car-sharing experience with Turo. Her vehicle host, ...

Michelle Couch-Friedman is an author and consumer advocate. She is the founder of Consumer Rescue. Michelle has successfully mediated thousands of problems for troubled travelers and other consumers ...

A vacation rental management company in Nashville charged guests $1,000 for damaging a mattress after a one-night stay. Even more frustrating, the agency told the shocked travelers it didn’t need ...

Consumer Rescue's tagline is Fiascos and Fixes. That's because we receive tons of requests from travelers with tales of vacation fiascos. These tales are the most dramatic of the bunch and contain ...