Find out how to file an insurance claim to get compensation if your insured USPS package was lost, damaged, or had broken or missing pieces.

If you're dealing with a lost package or mailpiece, USPS can help with a Missing Mail Search. Learn how to find lost mail, file claims, and request refunds.

To learn about, or file a domestic claim for loss or damage, please visit File a Claim or select the links below. If you think your package or mail is lost or your mailpiece is missing contents, …

You can file a domestic claim online at www.usps.com/domestic-claims for packages covered by USPS insurance as described in the “Insurance Availability” section.

Nov 13, 2025 · Find out how to file a complaint with the U.S. Postal Service about lost or stolen mail or mail fraud. Learn where to complain about a postal employee or facility.

onlineclaims.usps.com

We invite all customers to sign up for Informed Delivery® notifications by USPS®. Most USPS® domestic packages tied to the address associated with your USPS.com® account will be …

Damaged or Missing Contents: customers should file a claim immediately but must file no later than 60 days from the date of mailing. Lost Articles: customers must file a claim within the time …

Roll over the Help drop down menu and click “File a Claim”. On the next page, read the tips and information so you can gather all the information you’ll need for your claim.

Oct 15, 2025 · We'll walk you through the steps of filing a claim form with USPS Customer Service, including the timeline for filing your claim and the differences between domestic and …