911 Emergency & Call Centre Communications | Durham College - Durham College
911 Emergency & Call Centre Communications | Durham Colleg…
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Last year, Chatham County’s Non-Emergency Call Center was established in an effort to direct administrative and non-emergency calls away from the E-911 Center, freeing up 911 calltakers to take critical emergency calls more quickly. After a year and four months, the statistics show that the initiative is working. The 911 center has seen a reduction in both administrative calls and in the overall abandoned call rate. The 911 center has seen a 6 percent improvement in call answer time since last y
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